Handling
Emotional Responses
Emotions aren't a problem at work.
How you handle them makes or breaks a team.
This workshop is led by Sundie Marquardt, one of Greenhouse's most sought-after facilitators.
With 20+ years of coaching experience and over 10,000 clients, Sundie has advised everyone from medical professionals and Fortune 500 leaders to A-list celebrities. She spent years as a career consultant and coach at Lee Hecht Harrison's Capital One Career Development Center, and has spoken on countless stages across industries including healthcare, pharma, financial services, and entertainment.
What makes Sundie different in the room: she knows exactly when to push and when to give space. Her style blends refreshing authenticity, deep insight, and practical simplicity, and people feel it immediately. Don't be surprised if your team calls it the best workshop they've ever been in.
With 20+ years of coaching experience and over 10,000 clients, Sundie has advised everyone from medical professionals and Fortune 500 leaders to A-list celebrities. She spent years as a career consultant and coach at Lee Hecht Harrison's Capital One Career Development Center, and has spoken on countless stages across industries including healthcare, pharma, financial services, and entertainment.
What makes Sundie different in the room: she knows exactly when to push and when to give space. Her style blends refreshing authenticity, deep insight, and practical simplicity, and people feel it immediately. Don't be surprised if your team calls it the best workshop they've ever been in.
Credentials + Experience
What Your Audience Will Learn
Ideal Audiences
Format + Customization
Every leader has been there:
Someone shuts down, gets defensive, or boils over.
And suddenly, the conversation isn't about the work anymore.
Emotional responses are normal. What separates strong leaders is knowing how to stay grounded when they happen... and how to bring the conversation back without making things worse.
It's also one of the defining skills during organizational change - when emotions run higher and how a leader shows up in hard moments sets the tone for everyone.
This workshop gives leadership teams the tools to handle charged moments with confidence, composure, and real leadership skill.
- Why we avoid conflict...and the very real cost to teams when we do
- How to recognize and manage your own emotional responses in the moment
- How to navigate defensiveness, anger, and silence without escalating
- A practical framework that works even when emotions are running high
- What to say (and not to say) when a conversation gets charged
- How to build a culture where difficult conversations happen early vs after the damage is done
- New and recently promoted managers stepping into people leadership
- Senior leaders and executives responsible for team culture and performance
- Leadership development conferences, summits, and corporate all-hands
- HR and L&D teams looking for training that creates immediate, observable behavior change
- Organizations that know great culture lives and dies in how people handle hard moments
Available as:
Includes real-life scenarios and live practice. Can be tailored to your team's specific dynamics and challenges.
- Keynote — 45–60 min
- Extended Interactive Talk — 90 min
- Half-Day Workshop — 3–4 hours
Includes real-life scenarios and live practice. Can be tailored to your team's specific dynamics and challenges.
Workshops
+ Experiences
Leadership + Team Development
Executive Coaching
Ways we work with Leaders & teams
